Returns & Exchanges
RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- All items would need to be purchased originally from Furbuddy products
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable via Furbuddy Products.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 10 days of the purchase date for USA, and 20 days for overseas orders. All requests for returns however, would need to be strictly made online at firstname.lastname@example.org for both local and overseas deliveries.
2. EXCHANGES & RETURNS ONLINE
2.1 Item needs to be in original condition and packaging.
2.2 Mail us your parcel via a traceable mode of postage.
2.3 Wait for our email confirmation and you will be notified once we receive your parcel. Generally, the processing period is 5 working days upon receipt of your parcel.
2.4 Refunds are always issued to credit card which you have used to place the order.
2.5 However, if any of the products received is deemed defective or a wrong shipment, Furbuddyproducts.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and we endeavor to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value at the discretion of Furbuddyproducts.com.
2.6 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.7 All returns and exchanges made via our online portal at furbuddyproducts.com would need to be shipped to :
5055 east farm road 122, 65802, Springfield USA
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.4 Furbuddyproducts.com makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
3.5 All decisions made by furbuddyproducts.com is final